Customer Support Executive

We are hiring Customer Support Executives for a reputed organization based in Navi Mumbai. This role is ideal for individuals looking to build a stable and long-term career in customer service and technical support.

If you are customer-focused, solution-oriented, and ready to join immediately, this opportunity is for you.

• Handle inbound and outbound customer interactions via voice and/or chat
• Resolve customer queries efficiently while ensuring high customer satisfaction
• Provide basic to intermediate technical troubleshooting (as per process requirement)
• Maintain accurate records of customer interactions in internal systems
• Follow standard operating procedures, quality guidelines, and compliance policies
• Escalate complex issues to appropriate teams when required
• Achieve defined performance metrics including quality, productivity, and CSAT

• Graduate preferred
• 0–4 years of experience in Customer Support (Voice / Chat / Technical Support)
• Good communication skills in English
• Basic technical knowledge preferred (for technical support roles)
• Must be based in Navi Mumbai (interviews conducted in-office)